Customer Success Manager

Datacom

Wellington, New Zealand
Attractive salary & commission scheme; benefits: h...
On-site
3-5 years saas experience
Portfolio retention accountability
Crm platform proficiency
Datacom is seeking a Customer Success Manager for Smartly, a company focused on simplifying payroll solutions for New Zealand businesses. The role involves managing customer portfolios to enhance retention, adoption, and expansion, requiring a blend of relationship management and commercial awareness

Job Summary

  • The role focuses on ensuring customers realize measurable value from Smartly's platform while driving retention and revenue growth.
  • Candidates must proactively manage account health, identify churn risks early, and execute intervention plans to protect renewal outcomes.
  • The position offers an attractive salary with commission, flexible working arrangements, and a culture focused on employee development.

Matching Summary

Match Score: 85

Datacom is seeking a Customer Success Manager for Smartly, a company focused on simplifying payroll solutions for New Zealand businesses. The role involves managing customer portfolios to enhance retention, adoption, and expansion, requiring a blend of relationship management and commercial awareness.

Salary

Attractive salary & commission scheme; Benefits: Health and Life Insurance; Flexible working up to two days a week

Skills & Requirements

Must-have

  • 3-5 years SaaS experience
  • Portfolio retention accountability
  • CRM platform proficiency
  • Churn risk identification
  • Expansion motion execution

Nice-to-have

  • Payroll or HR technology knowledge
  • SMB workforce software familiarity
  • Strong interpersonal relationship building
  • Proactive advisory mindset
  • Cross-functional collaboration skills

Key Requirements

  • 3-5 years in customer success or account management
  • Experience managing customer portfolios with retention metrics
  • Proficiency with CRM tools like HubSpot
  • NZ Citizenship or Residency required

Work Rights

NZ Citizens and Residents Only

Tailored Resume

Cover Letter