Salesforce Support Engineer (salesforce)

AvePoint

Cebu, Philippines
**
Level 1 and level 2 support experience
Troubleshooting and root cause analysis
Sla commitment for response and resolution
** AvePoint is seeking a Salesforce Support Engineer in Cebu, Philippines, to provide Level 1 and Level 2 support for clients, troubleshoot issues, and collaborate with the R&D team. The role emphasizes agility, teamwork, and a commitment to customer satisfaction while offering opportunities for personal and professional growth. **

Job Summary

  • The role involves providing Level 1 and Level 2 support to existing clients while serving as the primary contact for issue resolution.
  • Candidates must demonstrate resilience and composure when facing tight deadlines, unexpected challenges, or high-pressure situations.
  • The position requires collaborating closely with the R&D team to conduct preliminary investigations and communicate solutions effectively.

Matching Summary

Match Score: 75

** AvePoint is seeking a Salesforce Support Engineer in Cebu, Philippines, to provide Level 1 and Level 2 support for clients, troubleshoot issues, and collaborate with the R&D team. The role emphasizes agility, teamwork, and a commitment to customer satisfaction while offering opportunities for personal and professional growth. **

Skills & Requirements

Must-have

  • Level 1 and Level 2 Support experience
  • Troubleshooting and root cause analysis
  • SLA commitment for response and resolution
  • Effective communication with stakeholders
  • Collaboration with R&D teams

Nice-to-have

  • Resilience in high-pressure situations
  • Agility and passion for teamwork
  • Ability to conduct user training sessions
  • Willingness to travel for onsite support
  • Fresh ideas for process improvement

Key Requirements

  • English language proficiency for training sessions
  • Experience with Salesforce systems
  • Technical troubleshooting aptitude

Work Rights

Not specified

Tailored Resume

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