Technical Account Manager

Workday Inc

Not specified (assumed in-office or hybrid due to nature of customer engagement and travel requirement).
4+ years in product support or account management
Experience with complex b2b enterprise software
Strong technical background in saas solutions
Workday Inc. is seeking a Technical Account Manager who will serve as the primary point of contact for large enterprise customers, providing proactive support and facilitating communication between various internal teams. The ideal candidate should have extensive experience in account management or customer success within the B2B enterprise software space and possess strong technical skills to manage complex SaaS solutions. This role emphasizes building customer relationships, managing escalations, and driving continuous improvement initiatives

Job Summary

  • The Technical Account Manager acts as the primary point of contact and advocate for strategic customers within Workday's Support organization.
  • This role requires a self-motivated professional with strong technical acumen who can navigate challenges with large and complex enterprise accounts.
  • Workday offers a culture rooted in integrity and empathy, providing tools and trust for employees to take risks and grow their careers.

Matching Summary

Match Score: 85

Workday Inc. is seeking a Technical Account Manager who will serve as the primary point of contact for large enterprise customers, providing proactive support and facilitating communication between various internal teams. The ideal candidate should have extensive experience in account management or customer success within the B2B enterprise software space and possess strong technical skills to manage complex SaaS solutions. This role emphasizes building customer relationships, managing escalations, and driving continuous improvement initiatives.

Skills & Requirements

Must-have

  • 4+ years in product support or account management
  • Experience with complex B2B enterprise software
  • Strong technical background in SaaS solutions
  • Ability to engage C-level executives
  • Expertise in Workday HCM, Payroll, or Financials

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Experience chairing steering committee meetings
  • Passion for customer relations
  • Proactive problem-solving mindset

Key Requirements

  • BS or MS in Computer Science, MIS, or equivalent experience
  • 4+ years in product support, customer success, or consulting
  • 5+ years managing complex SaaS implementations
  • Experience working with large enterprise accounts
  • Demonstrated leadership skills with high-level stakeholders

Work Rights

Not specified

Tailored Resume

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