Customer Experience Associate (future Opportunities) - Montreal Downtown & Surrounding Areas
TD Bank
Montréal, Quebec, Canada
Base: 22.50 - 28.33 cad; bonus/equity: not specifi...
Customer transaction processing
Customer needs identification
Banking solutions recommendation
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions
Job Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, respond and resolve customer concerns, and achieve assigned goals by promoting banking solutions.
TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development defining features of the colleague experience, supported by a Total Rewards package.
Matching Summary
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
Salary
Base: 22.50 - 28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer transaction processing
Customer needs identification
Banking solutions recommendation
Positive customer experience
MS Office proficiency
Nice-to-have
Charming self
Sense of achievement
Building positive work environment
Team effectiveness
Operational improvements
Key Requirements
High School diploma and/or 1+ years experience
Undergraduate degree or equivalent is an asset
Strong administration, organizational, planning, and time management skills
Hands-on MS Office and internet knowledge
Initiative, accuracy, and detail orientation
Dynamic communicator with customer experience skills