Senior Contact Center Engineer

AbbVie

Alameda, US
Base: $114,000.00 – $228,000.00; bonus/equity: not...
Five9 cloud-based contact center platform
Technical support for cloud contact center systems
Integration of contact center systems
Support operations, maintenance, and implementation of the Five9 cloud-based contact center platform, collaborating with team members, business partners, and Five9

Job Summary

  • Support operations, maintenance, and implementation of the Five9 cloud-based contact center platform, collaborating with team members, business partners, and Five9.
  • Provide technical support for cloud contact center systems, including troubleshooting, patching, and performance monitoring, and participate in on-call rotation for critical support.
  • Abbott offers career development, free medical coverage, an excellent retirement savings plan, tuition reimbursement, and is recognized as a great place to work globally.

Matching Summary

Support operations, maintenance, and implementation of the Five9 cloud-based contact center platform, collaborating with team members, business partners, and Five9.

Salary

Base: $114,000.00 – $228,000.00; Bonus/Equity: Not specified; Benefits: Free medical coverage, retirement savings plan, tuition reimbursement

Skills & Requirements

Must-have

  • Five9 cloud-based contact center platform
  • Technical support for cloud contact center systems
  • Integration of contact center systems
  • SIP trunking and routing
  • Cloud computing and contact center technologies

Nice-to-have

  • Customer-focused
  • Collaborative team environment
  • Adapt to fast-paced changes
  • Emerging trends and best practices

Key Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • 7+ years of experience in cloud computing, CCaaS, contact centers, or telecommunication systems
  • Hands-on experience with cloud contact center platforms
  • Experience with SIP trunking and routing
  • Basic understanding of cloud platforms and networking concepts
  • Familiarity with VoIP and telecommunication technologies

Work Rights

Not specified

Tailored Resume

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