Conseiller(ère) En Connaissances Et Processus (bilingue)/bilingual Knowledge & Process Consultant

The Allstate Corporation

Base: $60,480.00 to $94,536.00 py; bonus/equity: n...
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Fluency in written and verbal french
Experience in knowledge management
Process documentation expertise
** Allstate Corporation is seeking a bilingual Knowledge & Process Consultant to support the management and optimization of knowledge resources, primarily focused on the migration to the Right Answers platform. The role is fully remote and requires strong writing, organizational, and technical skills, along with fluency in French. **

Job Summary

  • This role plays a key part in enabling agent success and improving customer experience by managing and optimizing knowledge resources across Allstate Canada.
  • The consultant will initially support the migration of content from SharePoint to the Right Answers platform before transitioning to broader content creation and maintenance.
  • Allstate offers flexible work arrangements, employee discounts on insurance, and a comprehensive retirement savings program with employer matched contributions.

Matching Summary

Match Score: 75

** Allstate Corporation is seeking a bilingual Knowledge & Process Consultant to support the management and optimization of knowledge resources, primarily focused on the migration to the Right Answers platform. The role is fully remote and requires strong writing, organizational, and technical skills, along with fluency in French. **

Salary

Base: $60,480.00 to $94,536.00 per year; Bonus/Equity: Not specified; Benefits: Employee discounts, wellness allowance, tuition reimbursement

Skills & Requirements

Must-have

  • Fluency in written and verbal French
  • Experience in knowledge management
  • Process documentation expertise
  • Office 365 tools proficiency
  • Change management experience

Nice-to-have

  • Cross-functional collaboration skills
  • Ability to translate complex procedures
  • Strong organizational abilities
  • Taxonomy standards application
  • Version control mechanisms

Key Requirements

  • Fluency in French required
  • Background in knowledge management or training support
  • Strong writing and organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter