Its Sr Technology Support Specialist

BMW of Ann Arbor

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; starting pyy: $70...
Onsite
8+ years it support experience
Troubleshoot windows apple networking
Manage major incidents resolution
The job posting is for a Senior Technology Support Specialist at BMW of Ann Arbor, located in Temple Terrace, FL. The role involves providing technical support across multiple locations, requiring strong IT knowledge and customer service skills, with a salary range of $70,000-$105,000

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide while troubleshooting complex hardware and software issues.
  • The position requires frequent travel to various locations including Tampa, Orlando, and Jacksonville to perform onsite break/fix tasks and move-add-change operations.
  • Candidates will benefit from best-in-class industry benefits including medical, dental, vision plans, 401(k) retirement plans, and vehicle purchase discounts.

Matching Summary

Match Score: 85

The job posting is for a Senior Technology Support Specialist at BMW of Ann Arbor, located in Temple Terrace, FL. The role involves providing technical support across multiple locations, requiring strong IT knowledge and customer service skills, with a salary range of $70,000-$105,000.

Salary

Base: $70,000-$105,000 annually; Starting pay: $70,000-$80,000; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Troubleshoot Windows Apple networking
  • Manage Major Incidents resolution
  • Service Desk Call Center environment
  • ITIL Service Management principles

Nice-to-have

  • Retail automotive hardware knowledge
  • Process improvement and automation skills
  • International travel availability
  • Mentoring and training team members
  • VIP white-glove customer support

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT preferred
  • ITIL certification preferred
  • High School graduate or equivalent required

Work Rights

Not specified

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