Customer Banking Specialist Relief - Dandenong Plaza
Greatercb
Dandenong, , Australia
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers about their banking needs including Home Loans, Business Banking, and Financial Advice.
The role involves supporting customers with enquiries, processing credit applications, completing financial health checks, and educating customers on digital banking options.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
Work in busy retail environment
Support credit product applications
Conduct financial health checks
Nice-to-have
Problem solving and effective solutions
Drive risk-adverse culture
Genuine interest in financial wellbeing
Ability to ask right questions
Provide holistic customer solutions
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality