Senior Ai Conversational Designer

Barclays

Knutsford, United Kingdom
Hybrid
Conversation design experience
User-focused interactions
Nlp knowledge
Barclays is seeking a Senior AI Conversational Designer to lead the design of user-centric conversational banking services, enhancing the digital customer experience through innovative solutions. The role requires extensive experience in conversation design, cross-functional collaboration, and knowledge of NLP to drive advancements in the bank's digital offerings

Job Summary

  • Lead the evolution of Barclays' digital landscape by spearheading the Conversational Assistant and AI function.
  • Drive innovation and redefine customer experiences across digital offerings by delivering Conversational Banking services.
  • Shape the model team structure for managing AI/ML and advanced data analysis within the Digital Customer Experience team.

Matching Summary

Match Score: 85

Barclays is seeking a Senior AI Conversational Designer to lead the design of user-centric conversational banking services, enhancing the digital customer experience through innovative solutions. The role requires extensive experience in conversation design, cross-functional collaboration, and knowledge of NLP to drive advancements in the bank's digital offerings.

Skills & Requirements

Must-have

  • conversation design experience
  • user-focused interactions
  • NLP knowledge
  • data-driven decision-making
  • conversational AI product vision

Nice-to-have

  • customer-obsessed leadership
  • forward-thinking innovation
  • cross-functional collaboration
  • risk management
  • Barclays Values and Mindset

Key Requirements

  • Extensive experience in conversation design
  • Exceptional cross-functional communication and influencing skills
  • Proven leadership abilities
  • Advanced knowledge of NLP
  • Strong data-driven decision-making skills
  • Vision for conversational AI products

Work Rights

Not specified

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