Senior Manager, Customer Success — Power & Tech

Wood Mackenzie

Hybrid
2-3+ years leading customer success managers
B2b saas or analytics product experience
Experience with power utilities renewables tech
Wood Mackenzie is the global leader in analytics and proprietary data across the energy and natural resources landscape

Job Summary

  • Wood Mackenzie is the global leader in analytics and proprietary data across the energy and natural resources landscape.
  • The Senior Manager leads a team of Customer Success Managers to ensure customers adopt solutions and realize value while driving retention.
  • This hands-on leadership role requires coaching teams, improving operational consistency, and partnering cross-functionally to support customer outcomes.

Matching Summary

Wood Mackenzie is the global leader in analytics and proprietary data across the energy and natural resources landscape.

Skills & Requirements

Must-have

  • 2-3+ years leading Customer Success Managers
  • B2B SaaS or analytics product experience
  • Experience with power utilities renewables tech
  • Strong commercial instincts for retention health
  • Ability to interpret data for decision making

Nice-to-have

  • Deep empathy for customer needs
  • Intellectual curiosity about energy transition
  • Collaborative mindset across functions
  • Interest in evolving power landscape
  • Proven track record of team coaching

Key Requirements

  • 2-3+ years leading Customer Success Managers
  • Prior B2B SaaS or analytics experience
  • Hybrid working model minimum two days office

Work Rights

Not specified

Tailored Resume

Cover Letter