The Fraud Support Associate serves as the voice of the Bank, providing outstanding service for customer inquiries related to fraud. Responsibilities include researching and resolving customer issues, making critical decisions to mitigate fraud loss, and ensuring compliance with regulatory standards. The role promotes an environment that supports belonging and reflects the M&T Bank brand
Job Summary
The Fraud Support Associate serves as the voice of the Bank, providing outstanding service for customer inquiries related to fraud. Responsibilities include researching and resolving customer issues, making critical decisions to mitigate fraud loss, and ensuring compliance with regulatory standards. The role promotes an environment that supports belonging and reflects the M&T Bank brand.
Matching Summary
The Fraud Support Associate serves as the voice of the Bank, providing outstanding service for customer inquiries related to fraud. Responsibilities include researching and resolving customer issues, making critical decisions to mitigate fraud loss, and ensuring compliance with regulatory standards. The role promotes an environment that supports belonging and reflects the M&T Bank brand.
Salary
Base: $18.68 - $31.14 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Open availability for scheduling
Experience with fraud-related customer service
Ability to work holidays
Nice-to-have
Effective communication with all personnel levels
Ability to handle multiple tasks simultaneously
Displayed ability to work with minimal supervision