Product Support Specialist - Ecommerce

Markham Bank

Australia
Fully remote
Ecommerce product knowledge
Technical troubleshooting expertise
Payment gateway knowledge
Markham Bank is seeking a Product Support Specialist for their eCommerce team, focusing on providing exceptional customer care and technical support related to online payment solutions. The role is fully remote and requires flexibility in working hours, including evenings and weekends

Job Summary

  • You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.
  • Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
  • We offer a rotating roster between 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home, or from any of our offices around Australia.

Matching Summary

Match Score: 85

Markham Bank is seeking a Product Support Specialist for their eCommerce team, focusing on providing exceptional customer care and technical support related to online payment solutions. The role is fully remote and requires flexibility in working hours, including evenings and weekends.

Skills & Requirements

Must-have

  • eCommerce product knowledge
  • technical troubleshooting expertise
  • payment gateway knowledge
  • API technical understanding
  • high volume inquiry management
  • risk management activities

Nice-to-have

  • customer care passion
  • innovative thinkers
  • lifestyle role
  • collaboration focus
  • finding solutions passion

Key Requirements

  • 12 Month fixed term opportunity
  • Prior technical troubleshooting expertise
  • Experience with payment gateway
  • Technical understanding of APIs
  • Experience with card issuer, financial institution, fintech or enterprise software/SaaS
  • Experience with high volume inquiries across multiple channels

Work Rights

Not specified

Tailored Resume

Cover Letter