Inbound Contact Representative

HumanPanorama

United States
Not specified; not specified; not specified
Hybrid
Transitioning military service member or military spouse
U.s. citizenship required
Government security clearance approval
This internship is designed specifically for transitioning military service members or military spouses to gain civilian work experience while supporting health outcomes

Job Summary

  • This internship is designed specifically for transitioning military service members or military spouses to gain civilian work experience while supporting health outcomes.
  • The role involves resolving complex benefit questions, educating TRICARE beneficiaries, and acting as a customer advocate to ensure efficient business operations.
  • Candidates must reside within a two-hour commuting distance of a government facility authorized to issue Common Access Cards for onboarding and credentialing purposes.

Matching Summary

This internship is designed specifically for transitioning military service members or military spouses to gain civilian work experience while supporting health outcomes.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Transitioning military service member or military spouse
  • U.S. Citizenship required
  • Government security clearance approval
  • One year professional customer service experience
  • Microsoft Office suite proficiency
  • Remote work capability with dedicated space

Nice-to-have

  • Experience in healthcare or managed care environment
  • Call center experience preferred
  • Associate's or Bachelor's degree
  • Knowledge of customer service principles
  • Ability to troubleshoot technical difficulties remotely

Key Requirements

  • Eligibility for DOW SkillBridge or Military Spouse Fellowship Program
  • Must obtain U.S. citizenship and pass National Background Investigation Services clearance
  • Minimum one year of customer service experience in a professional environment
  • Basic proficiency in Microsoft Word, Outlook, PowerPoint, and Excel
  • Residency within two-hour radius of a CAC issuing facility

Work Rights

Must be transitioning service member or military spouse eligible for DOW programs

Tailored Resume

Cover Letter