Software Technical Account Manager Ii (traveling)

Axon

Nashville, United States
Competitive salary; not specified; 401k with emplo...
On-site
4+ years technical account management experience
Saas solution deployment and configuration
Windows os networking and cloud solutions knowledge
This role involves deploying and supporting Axon's software solutions directly within law enforcement agencies to enhance public safety

Job Summary

  • This role involves deploying and supporting Axon's software solutions directly within law enforcement agencies to enhance public safety.
  • The position requires acting as a crisis manager to resolve critical technical issues and minimize impact on agency operations.
  • Benefits include competitive salary, 401k with employer match, paid parental leave, and comprehensive medical, dental, and vision plans.

Matching Summary

This role involves deploying and supporting Axon's software solutions directly within law enforcement agencies to enhance public safety.

Salary

Competitive salary; Not specified; 401k with employer match; Discretionary paid time off; Paid parental leave; Medical Dental Vision plans

Skills & Requirements

Must-have

  • 4+ years technical account management experience
  • SaaS solution deployment and configuration
  • Windows OS networking and cloud solutions knowledge
  • Microsoft Power BI SQL Server data reporting
  • Splunk JIRA Salesforce troubleshooting tools
  • 80% travel to agency locations in the US
  • CJIS background check clearance capability

Nice-to-have

  • Public safety or law enforcement sector experience
  • Familiarity with RMS CAD CJIS standards
  • Relevant technical certifications like Microsoft Cisco ITIL
  • Experience building custom dashboards and SQL queries
  • Ability to work outside normal business hours

Key Requirements

  • Bachelor's degree in business administration computer science or related field
  • 4+ years experience in technical account management or similar customer-facing role
  • Must pass Criminal Justice Information Services (CJIS) background check

Work Rights

Must pass CJIS background check

Tailored Resume

Cover Letter