Customer Service Representative - Overnight Patient Registration Team Lead

R1 RCM Inc.

Pensacola, FL, US
Base: $17.39 - $26.24 ph; bonus/equity: not specif...
Overnight shift leadership
Customer service in healthcare
Patient registration processing
As our Customer Service Representative – Team Lead, you’ll be the shift lead for our Customer Service team that help our patients check into the hospital

Job Summary

  • As our Customer Service Representative – Team Lead, you’ll be the shift lead for our Customer Service team that help our patients check into the hospital.
  • This position will oversee the day-to-day performance metrics for Patient Experience Specialists including assisting in the planning, organizing, directing, coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients.
  • Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.

Matching Summary

As our Customer Service Representative – Team Lead, you’ll be the shift lead for our Customer Service team that help our patients check into the hospital.

Salary

Base: $17.39 - $26.24 per hour; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Overnight shift leadership
  • Customer service in healthcare
  • Patient registration processing
  • Performance metrics oversight
  • Team coaching and development

Nice-to-have

  • Positive team culture building
  • Technology proficiency
  • Multi-tasking skills
  • Collaboration across groups

Key Requirements

  • High School Diploma or GED
  • Excellent customer service experience
  • Up to date on all vaccinations
  • Pass drug test and background check

Work Rights

Must be authorized to work in the US and up to date on vaccinations

Tailored Resume

Cover Letter