Customer Care Advocate I

Altra Industrial Motion Corp

2-3 years customer care experience
Oracle or sap erp system proficiency
Intermediate excel skills required
The role focuses on delivering an effortless customer experience through dedication to 80-20 overserve strategies and continuous improvement

Job Summary

  • The role focuses on delivering an effortless customer experience through dedication to 80-20 overserve strategies and continuous improvement.
  • Candidates will handle complex customer inquiries, quotes, and orders while collaborating with internal teams like Credit, Planning, and Shipping.
  • This position serves as an escalation point for newer associates and requires the ability to interpret CAD drawings to verify complex requests.

Matching Summary

The role focuses on delivering an effortless customer experience through dedication to 80-20 overserve strategies and continuous improvement.

Skills & Requirements

Must-have

  • 2-3 years customer care experience
  • Oracle or SAP ERP system proficiency
  • Intermediate Excel skills required
  • Salesforce or Microsoft Dynamics CRM
  • 45+ WPM typing speed
  • CAD drawing interpretation ability

Nice-to-have

  • Strong conflict resolution skills
  • Ability to work in fast-paced environment
  • Experience with Terraform automation
  • Knowledge of Sonar Cloud security
  • Azure security constructs knowledge
  • Containerization and orchestration experience

Key Requirements

  • Polytechnic Diploma in Mechanical Engineering or B.Sc/B.Com equivalent
  • 2-3 years professional Customer Care or Inside Sales experience
  • Experience with business tools SharePoint, MS Teams, Windows OS
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter