Principal Associate, Process Management - Card (hybrid)

Capital One

McLean, VA, United States
Base: $98,900 - $124,300 depending on location; bo...
Hybrid
Chat and ivr process leadership
Campaign management execution
Cross-functional stakeholder partnership
Capital One is seeking a Principal Associate for Process Management in a hybrid role, focusing on enhancing customer engagement strategies through Chat and IVR processes. The ideal candidate should have strong process management or project management experience, excellent communication skills, and a detail-oriented mindset to drive innovative solutions

Job Summary

  • This role leads the Chat and IVR processes while driving customer engagement strategy from acquisitions to servicing within Personal Loans.
  • The position requires leveraging technology and AI to reduce manual processes and developing new intents for chat agents and bots.
  • Candidates must maintain monthly dashboards, drive continuous process improvements, and serve as a subject matter expert for outside resources.

Matching Summary

Match Score: 75

Capital One is seeking a Principal Associate for Process Management in a hybrid role, focusing on enhancing customer engagement strategies through Chat and IVR processes. The ideal candidate should have strong process management or project management experience, excellent communication skills, and a detail-oriented mindset to drive innovative solutions.

Salary

Base: $98,900 - $124,300 depending on location; Bonus/Equity: Performance based incentive compensation available; Benefits: Comprehensive health, financial and other benefits included

Skills & Requirements

Must-have

  • Chat and IVR process leadership
  • Campaign management execution
  • Cross-functional stakeholder partnership
  • Process documentation maintenance
  • Monthly dashboard reporting

Nice-to-have

  • Strong integrative thinking skills
  • Ability to adapt to change quickly
  • Excellent communication skills
  • Detail-oriented approach
  • Team environment collaboration

Key Requirements

  • 2 years Process Management or Project Management experience
  • High School Diploma, GED or equivalent certification
  • Bachelor's Degree preferred
  • Not sponsored for employment authorization

Work Rights

Must have US work authorization; no sponsorship provided

Tailored Resume

Cover Letter