Bilingual Investment Claims Adjudicator

Manulife Financial Inc

Quebec, Canada
Base: $52,650.00 cad - $87,750.00 cad; bonus/equit...
Fully remote
Bilingual (french & english) required
Professional written and verbal communication
Empathy and active listening skills
Manulife Financial Inc is seeking a Bilingual Investment Claims Adjudicator to provide exceptional service to clients across Canada. The ideal candidate must be fluent in both French and English, possess strong interpersonal skills, and demonstrate empathy when handling sensitive cases

Job Summary

  • Consistently provide exceptional service to internal and external customers by demonstrating the highest level of professionalism in all interactions.
  • Review claims and ensure file is handled in a manner that is in accordance with procedures, Product, Privacy legislation, Pension legislation, Anti Money Laundering and Canadian Tax rules and regulations.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking a Bilingual Investment Claims Adjudicator to provide exceptional service to clients across Canada. The ideal candidate must be fluent in both French and English, possess strong interpersonal skills, and demonstrate empathy when handling sensitive cases.

Salary

Base: $52,650.00 CAD - $87,750.00 CAD; Bonus/Equity: Incentive programs available; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Bilingual (French & English) required
  • Professional written and verbal communication
  • Empathy and active listening skills
  • Adherence to procedures and legislation
  • Accurate system updates and record keeping

Nice-to-have

  • Customer service oriented
  • Constructive and decisive response
  • Thrive in high energy culture
  • Continuous improvement mindset
  • Strong organizational skills

Key Requirements

  • Bilingual (French & English)
  • Basic mathematical skills
  • High comfort with grieving/emotional clients
  • Excellent interpersonal skills
  • 1-2+ years claims adjudication experience (asset)
  • Working knowledge of processing and imaging systems (asset)
  • Knowledge of Investment Products (asset)
  • Working knowledge of government legislation, Insurance Act and Quebec Civil Code (asset)
  • Basic knowledge of administrative systems (asset)

Work Rights

Not specified

Tailored Resume

Cover Letter