Guest Service Agent - Russian Speaking

Sofitel Sydney Wentworth

Seychelles
On-site
Guest recognition and prompt attention
Handle guest complaints and follow up
Pre-arrival email communication
Handling all aspects of Guest service to maximize guest satisfaction

Job Summary

  • Handling all aspects of Guest service to maximize guest satisfaction.
  • Coordinate with Concierge, Butler, Housekeeping and other departments regarding special guests’ requests and or preparations, as well as excursions.
  • Greeting guests upon arrival, check-in and give a resort introduction before introducing the person responsible for the rooming.

Matching Summary

Handling all aspects of Guest service to maximize guest satisfaction.

Skills & Requirements

Must-have

  • Guest recognition and prompt attention
  • Handle guest complaints and follow up
  • Pre-arrival email communication
  • Update guest profiles with preferences
  • Greet guests upon arrival and departure
  • Maintain front desk cleanliness

Nice-to-have

  • Develop rapport with colleagues
  • Work cohesively as part of a team
  • Focus attention on guest needs
  • Promote positive guest relations
  • Work in a multi-cultural environment

Key Requirements

  • Minimum 2 years Front Office/ Guest Relations experience
  • Experience in a four or five star hotel
  • Strong written and verbal communication skills in English
  • Preferably one other language

Work Rights

Not specified

Tailored Resume

Cover Letter