Technical Support Analyst (12 months contract)

STARHUB LTD.

Singapore
Desktop and laptop environment maintenance
Standard operating environment (soe) image management
Mobile device management (intune/workspace one)
This role involves managing the full lifecycle of desktop environments including hardware, software, and peripherals for end users

Job Summary

  • This role involves managing the full lifecycle of desktop environments including hardware, software, and peripherals for end users.
  • The engineer is responsible for coordinating third-party vendors and performing mass deployments while adhering to strict change management protocols.
  • The position requires onsite assistance at corporate locations and remote support for complex issues escalated from Level 1 Service Desk.

Matching Summary

Match Score: 85

This role involves managing the full lifecycle of desktop environments including hardware, software, and peripherals for end users.

Skills & Requirements

Must-have

  • Desktop and laptop environment maintenance
  • Standard Operating Environment (SOE) image management
  • Mobile Device Management (Intune/Workspace ONE)
  • Asset inventory and disposal procedures
  • IMAC request handling
  • Third-party vendor coordination

Nice-to-have

  • ITIL certification knowledge
  • Experience with Change Management procedures
  • Ability to work staggered hours including standby

Key Requirements

  • NITEC/HIGHER NITEC/Diploma in IT or Computer Science
  • Business IT or relevant discipline qualification
  • ITIL certification (preferred)

Work Rights

Not specified

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