Cx Aftercare Executive

Cinch Cars Ltd

Hook, United Kingdom
Base: £28,000 py; bonus: up to 10%; benefits: comp...
On-site
Customer service experience
Account management background
Ownership of customer outcomes
The role involves taking full ownership of individual customer cases from first call to final resolution

Job Summary

  • The role involves taking full ownership of individual customer cases from first call to final resolution.
  • Employees will investigate issues with precision and empathy while communicating updates via email and phone.
  • The company offers a competitive salary, pension scheme, and enhanced maternity, paternity, and adoption leave.

Matching Summary

Match Score: 85

The role involves taking full ownership of individual customer cases from first call to final resolution.

Salary

Base: £28,000 per annum; Bonus: Up to 10%; Benefits: Company pension, EAP, mental health support, enhanced parental leave

Skills & Requirements

Must-have

  • Customer service experience
  • Account management background
  • Ownership of customer outcomes

Nice-to-have

  • Zendesk tool experience
  • Fast-paced environment experience
  • Creative problem-solving mindset

Key Requirements

  • Experience in customer service or account management

Work Rights

Not specified

Tailored Resume

Cover Letter