Customer Service Analyst

Uline

Kenosha, WI, US
Contact center data analysis
Sql and power bi dashboards
Improve customer service operations
Analyze contact center performance data and deliver insights that inform business strategy

Job Summary

  • Analyze contact center performance data and deliver insights that inform business strategy.
  • Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

Matching Summary

Analyze contact center performance data and deliver insights that inform business strategy.

Skills & Requirements

Must-have

  • Contact center data analysis
  • SQL and Power BI dashboards
  • Improve customer service operations
  • Actionable insights delivery

Nice-to-have

  • Robotic Process Automation (RPA)
  • Legendary service focus
  • Career growth opportunities

Key Requirements

  • Bachelor's degree
  • 2+ years data analysis/BI experience
  • Advanced Excel, SQL, Power BI
  • Excellent communication, analytical, organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter