Service Advisor

Toyota of Gallatin

Gallatin, TN, United States
On-site
Initiate automotive services and repairs
Ascertain vehicle performance problems
Develop estimates
Toyota of Gallatin is seeking a Service Advisor to enhance customer satisfaction by managing automotive service requests and repairs. The ideal candidate should have prior experience in a similar role or as an automotive technician, along with strong customer service skills. The position offers competitive pay and a comprehensive benefits package

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits including competitive pay, medical, dental and vision plans, paid holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 85

Toyota of Gallatin is seeking a Service Advisor to enhance customer satisfaction by managing automotive service requests and repairs. The ideal candidate should have prior experience in a similar role or as an automotive technician, along with strong customer service skills. The position offers competitive pay and a comprehensive benefits package.

Skills & Requirements

Must-have

  • initiate automotive services and repairs
  • ascertain vehicle performance problems
  • develop estimates
  • write repair orders
  • maintain customer records
  • administer manufacturer warranty

Nice-to-have

  • customer focused
  • team player
  • exemplary customer service

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • Basic mechanical understanding of an automobile
  • Acceptable driving record
  • Valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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