The Manager, Field Service is responsible for overseeing a customer facing workforce that is transforming the landscape of dialysis
Job Summary
The Manager, Field Service is responsible for overseeing a customer facing workforce that is transforming the landscape of dialysis.
The Field Service team is responsible for ensuring that all FSE under their leadership understand all elements of customer account and territory management, which includes but is not limited to installation, repair, ongoing preventative maintenance, inventory management, calibrated tools and in-service support for Outset’s dialysis system.
Extensive travel within the United States is required to build effective relationships with the service team, Sales and key customer contacts, support repairs, escalations, and/or provide additional training for Outset Field Service Engineers or Customer BioMeds.
Matching Summary
The Manager, Field Service is responsible for overseeing a customer facing workforce that is transforming the landscape of dialysis.
Skills & Requirements
Must-have
customer facing workforce
installation, repair, preventative maintenance
inventory management
support for Outset's dialysis system
manage repair escalations
build effective relationships
Nice-to-have
transforming the landscape of dialysis
customer-oriented, hands-on leader
provide best in class support
interface professionally within Outset
Key Requirements
US-based Field Service Engineers
Extensive travel within the United States required