Analista Mesa De Servicios Y Monitoreo

NTT DATA

Hybrid
1 year experience in service desk
Knowledge of itil framework
Windows operating systems proficiency
NTT DATA is seeking an Analista Mesa De Servicios Y Monitoreo to provide user-focused technological support and manage service tickets proactively. The role emphasizes communication, documentation, and continuous improvement within a diverse and inclusive work environment

Job Summary

  • The role focuses on providing efficient, user-centric technological support by managing tickets proactively and escalating critical incidents.
  • NTT DATA offers a comprehensive benefits package including free access to learning platforms, health insurance for the family, and parental leave.
  • The position requires working in a hybrid model with rotational shifts to ensure continuous operational continuity and customer satisfaction.

Matching Summary

Match Score: 85

NTT DATA is seeking an Analista Mesa De Servicios Y Monitoreo to provide user-focused technological support and manage service tickets proactively. The role emphasizes communication, documentation, and continuous improvement within a diverse and inclusive work environment.

Skills & Requirements

Must-have

  • 1 year experience in Service Desk
  • Knowledge of ITIL framework
  • Windows operating systems proficiency
  • Ticketing system management
  • 24/7 shift availability

Nice-to-have

  • Intermediate to advanced English skills
  • Experience with ServiceNow or Jira
  • Background in telecommunications
  • Proactive incident escalation
  • Strong communication abilities

Key Requirements

  • Minimum 1 year experience in similar roles
  • Technical or professional degree in IT or related fields
  • Availability for 24/7 rotational shifts

Work Rights

Not specified

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