Guest Experience Manager

Four Seasons Hotels Ltd

London, United Kingdom
Base: £52,500 annual pyckage inclusive of base sal...
Strong background in guest experience leadership
Proven ability to manage complex service recovery
High emotional intelligence and communication skills
The role is central to ensuring anticipatory service, emotional connection, and flawless execution across every stage of the guest experience

Job Summary

  • The role is central to ensuring anticipatory service, emotional connection, and flawless execution across every stage of the guest experience.
  • Candidates will act as the primary point of escalation for complex guest concerns and lead service recovery cases with empathy.
  • The position offers up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide along with enhanced maternity and paternity pay.

Matching Summary

The role is central to ensuring anticipatory service, emotional connection, and flawless execution across every stage of the guest experience.

Salary

Base: £52,500 annual package inclusive of base salary and service charge; Bonus/Equity: Not specified; Benefits: Up to 20 complimentary nights, health insurance, and meal discounts

Skills & Requirements

Must-have

  • Strong background in Guest Experience leadership
  • Proven ability to manage complex service recovery
  • High emotional intelligence and communication skills
  • Experience working with guest experience systems
  • Ability to influence cross-functional teams

Nice-to-have

  • Flexible and adaptable approach within guest focused environment
  • Champion Four Seasons brand values and service culture
  • Coach and support leaders on guest experience behaviors

Key Requirements

  • Right to Work in the UK
  • Background in Front Office or Rooms Division leadership

Work Rights

Must have Right to Work in the UK

Tailored Resume

Cover Letter