This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products
Job Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Paradox's AI assistant streamlines recruitment tasks through conversational interfaces to allow recruiting teams to spend more time with people and less time with software.
Workday offers a flexible work approach combining in-person and remote time to deepen connections and maintain a strong community.
Matching Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Skills & Requirements
Must-have
client-facing experience in B2B settings
technical support for software solutions
customer satisfaction management
product training and troubleshooting
relationship building with clients
collaboration with internal teams
Nice-to-have
curious and courageous collaborator
strong communication skills
critical thinking and problem solving
flexible work environment
empathy and integrity culture
Key Requirements
3+ years client-facing experience
experience in SaaS organizations
excellent written and verbal communication skills
ability to handle multiple priorities simultaneously