Ability to switch between multiple communication channels
The role involves providing comprehensive support to clients regarding daily banking products through multiple communication channels including chat, voice, and video
Job Summary
The role involves providing comprehensive support to clients regarding daily banking products through multiple communication channels including chat, voice, and video.
Employees must operate within applicable legislation and regulations while managing end-to-end execution of client requests and complaint resolutions.
The position requires flexibility to switch between channels and a proactive approach to cross-skilling initiatives within the organization.
Matching Summary
The role involves providing comprehensive support to clients regarding daily banking products through multiple communication channels including chat, voice, and video.
Skills & Requirements
Must-have
Experience with live chat and voice channels
Knowledge of banking products and regulations
Ability to switch between multiple communication channels
End-to-end complaint resolution skills
Adherence to risk and compliance processes
Nice-to-have
Proactive cross-skilling initiative participation
High energy and enthusiasm for challenges
Collaborative team player avoiding us versus them thinking