Helpdesk Technician I

Arcis Golf

Dallas, TX, US
Hybrid
Microsoft operating system experience required
Desktop software microsoft office outlook excel word adobe acrobat reader
Install configure replace printers scanners workstations phones
The role involves providing Tier 1 technical support via phone, email, and ticketing systems while resolving hardware and software issues

Job Summary

  • The role involves providing Tier 1 technical support via phone, email, and ticketing systems while resolving hardware and software issues.
  • Employees must image and deploy point of sale systems and laptops to end users using specialized imaging software.
  • The position requires collaboration with Information Security and Infrastructure teams to ensure all systems comply with company standards.

Matching Summary

The role involves providing Tier 1 technical support via phone, email, and ticketing systems while resolving hardware and software issues.

Skills & Requirements

Must-have

  • Microsoft Operating System experience required
  • Desktop software Microsoft Office Outlook Excel Word Adobe Acrobat Reader
  • Install configure replace printers scanners workstations phones

Nice-to-have

  • Proactive thought process and communication skills
  • Critical thinking and analytical troubleshooting aptitude
  • Desire to learn new technologies quickly

Key Requirements

  • Associate degree or 2+ years relevant experience
  • Experience with Exchange and Active Directory preferred
  • Print server management experience preferred
  • Accredited technical certifications preferred

Work Rights

E-Verify participation required

Tailored Resume

Cover Letter