Lead Solution Engineer | Pubsec | Service Cloud

Salesforce

Service cloud expertise
Contact centre technology
Sip, rtp, webrtc knowledge
You will act as a deep subject-matter expert in customer service technology, combining technical prowess with business acumen to remove technical objections

Job Summary

  • You will act as a deep subject-matter expert in customer service technology, combining technical prowess with business acumen to remove technical objections.
  • The Specialist Solution Engineer is a high-impact technical pre-sales role primarily responsible for envisioning and presenting a transformational view of our Service Cloud and Contact Centre offerings.
  • Salesforce consistently ranks as one of the best places to work because we genuinely invest in our people.

Matching Summary

You will act as a deep subject-matter expert in customer service technology, combining technical prowess with business acumen to remove technical objections.

Skills & Requirements

Must-have

  • Service Cloud expertise
  • Contact Centre technology
  • SIP, RTP, WebRTC knowledge
  • CCaaS platform experience
  • Digital channel integration
  • AI and automation proficiency

Nice-to-have

  • Field Service Management domain
  • Generative AI and Sentiment Analysis
  • Agentforce knowledge
  • Fast-paced environment adaptability

Key Requirements

  • Salesforce Certifications desirable
  • Ability to travel up to 25%

Work Rights

Not specified

Tailored Resume

Cover Letter