Senior Manager, Knowledge Management & Communication
Blink
Remote
Hybrid (remote with onsite travel required)
7+ years knowledge management experience
3+ years people management experience
Ai and llm tool implementation expertise
Blink Health is seeking a Senior Manager for Knowledge Management & Communication to lead the development of innovative knowledge systems and internal communications within their Patient Services team. The ideal candidate will have extensive experience in knowledge management, a strong background in AI and technology initiatives, and a collaborative mindset to enhance operational efficiency in a regulated healthcare environment
Job Summary
This role involves owning the strategy and execution of a modern, AI-enabled knowledge management ecosystem across Patient Services.
The successful candidate will lead content development and internal communications to ensure clear, compliant, and current information delivery at scale.
Blink Health is a rapidly growing healthcare technology company dedicated to making prescriptions accessible and affordable for everyone.
Matching Summary
Match Score: 85
Blink Health is seeking a Senior Manager for Knowledge Management & Communication to lead the development of innovative knowledge systems and internal communications within their Patient Services team. The ideal candidate will have extensive experience in knowledge management, a strong background in AI and technology initiatives, and a collaborative mindset to enhance operational efficiency in a regulated healthcare environment.
Skills & Requirements
Must-have
7+ years knowledge management experience
3+ years people management experience
AI and LLM tool implementation expertise
Regulated industry compliance background
Enterprise KM platform proficiency
Nice-to-have
Builder mindset for infrastructure as product
Data-driven KPI analysis skills
Strong editorial and written communication
Experience with contact center knowledge bases
Key Requirements
Bachelor's degree or equivalent experience
7+ years in knowledge management or content strategy
3+ years managing and developing people
Experience in regulated industries like healthcare or pharmacy