Everpro - Ux Researcher (remote, Canada)

EverCommerce

Canada
Base: $90,000 to $105,000 cad; bonus/equity: not s...
Remote
Full payments user journey research
Mixed-method research (qualitative & quantitative)
Customer insight to inform product strategy
EverCommerce is seeking an experienced UX Researcher to join their remote team in Canada, focusing on enhancing the payments product within their Invoice Simple and Joist offerings. The ideal candidate will conduct research to inform product strategy and drive user adoption, contributing to the growth and retention of service professionals utilizing their platforms

Job Summary

  • Conduct research across the full payments user journey, from onboarding and activation through ongoing usage, trust, and retention.
  • Use a blend of qualitative and quantitative methods (e.g., behavioural data, surveys, funnels, and interviews) to understand payments adoption, friction, trust and behaviour.
  • The target base compensation for this position is $90,000 to $105,000 CAD per year.

Matching Summary

Match Score: 85

EverCommerce is seeking an experienced UX Researcher to join their remote team in Canada, focusing on enhancing the payments product within their Invoice Simple and Joist offerings. The ideal candidate will conduct research to inform product strategy and drive user adoption, contributing to the growth and retention of service professionals utilizing their platforms.

Salary

Base: $90,000 to $105,000 CAD; Bonus/Equity: Not specified; Benefits: Robust wellness benefits, flexible time-off, ESPP, RRSP match

Skills & Requirements

Must-have

  • Full payments user journey research
  • Mixed-method research (qualitative & quantitative)
  • Customer insight to inform product strategy
  • Behavioral data, surveys, funnels, interviews
  • Translate research into product decisions

Nice-to-have

  • SaaS business background
  • Independent research project ownership
  • Proactively define problems and plans
  • Challenge assumptions with evidence

Key Requirements

  • 5+ years professional research experience
  • Adept at mixed-method research
  • Experience translating insights into decisions
  • Expertise analyzing product and survey data
  • Comfortable operating independently

Work Rights

Must be eligible to work without sponsorship

Tailored Resume

Cover Letter