Customer Service Representative

Harris Novum

Multiple Locations
Interpret contract benefits
Provide claim status
Answer calls professionally
Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach

Job Summary

  • Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
  • Answer calls as required by company policy in a helpful, professional, timely manner and document all calls while in progress.
  • Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.

Matching Summary

Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.

Skills & Requirements

Must-have

  • interpret contract benefits
  • provide claim status
  • answer calls professionally
  • document calls in progress
  • transfer calls as required
  • document policy file

Nice-to-have

  • positive and professional approach
  • maximize team efficiency
  • communicate openly with supervisor

Key Requirements

  • Authorization to work in the US

Work Rights

Not specified

Tailored Resume

Cover Letter