Product Support Specialist - Ecommerce

Comcov

Australia
Fully remote
Technical troubleshooting expertise
Payment gateway knowledge
Api technical understanding
Comcov is seeking a Product Support Specialist for their eCommerce team in Australia. The role, which is fully remote, involves providing customer care and technical support for payment solutions, prioritizing customer experience and collaboration

Job Summary

  • You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.
  • Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
  • We offer a rotating roster between 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home, or from any of our offices around Australia.

Matching Summary

Match Score: 85

Comcov is seeking a Product Support Specialist for their eCommerce team in Australia. The role, which is fully remote, involves providing customer care and technical support for payment solutions, prioritizing customer experience and collaboration.

Skills & Requirements

Must-have

  • technical troubleshooting expertise
  • payment gateway knowledge
  • API technical understanding
  • customer support experience
  • risk management activities

Nice-to-have

  • passion for finding solutions
  • collaboration focus
  • excellent customer service
  • passion for innovation

Key Requirements

  • 12 Month fixed term opportunity
  • Prior technical troubleshooting expertise
  • Experience with high volume inquiries
  • Ability to pick up new technologies quickly

Work Rights

Not specified

Tailored Resume

Cover Letter