As part of Thermo Fisher Scientific, you will contribute to meaningful work that positively impacts global health, environment, and safety
Job Summary
As part of Thermo Fisher Scientific, you will contribute to meaningful work that positively impacts global health, environment, and safety.
The Customer Experience Specialist II owns LPG CAS Program governance, driving program health, quality audits, and KPI adherence while collaborating across global teams.
The role champions a customer-first approach and leverages AI, automation, and process improvements to optimize customer experience.
Matching Summary
As part of Thermo Fisher Scientific, you will contribute to meaningful work that positively impacts global health, environment, and safety.
Skills & Requirements
Must-have
Customer Allegiance Score (CAS) expertise
Customer-centric communication skills
Data governance and quality audits
Cross-functional collaboration
Microsoft Outlook, Excel, PowerPoint, PowerBI
Analytical and critical-thinking skills
Global time zone flexibility
Nice-to-have
Project management experience
Passion for innovation and learning
Proficiency in ChatGPT enterprise
AI and automation advocacy
Root cause analysis and countermeasure tracking
Key Requirements
Bachelor’s degree in business or 7+ years experience