The Service Manager is responsible for ensuring policies, procedures, and standards are followed in all guest facing and culinary areas to maximize sales and profitability
Job Summary
The Service Manager is responsible for ensuring policies, procedures, and standards are followed in all guest facing and culinary areas to maximize sales and profitability.
They lead multiple departments including Amusement, Food and Beverage, Guest Service, and retail operations while maintaining legislative cleanliness and safety standards.
Cineplex values diversity and inclusion and is committed to providing accommodations throughout the hiring process to ensure equal access and opportunity.
Matching Summary
The Service Manager is responsible for ensuring policies, procedures, and standards are followed in all guest facing and culinary areas to maximize sales and profitability.
Skills & Requirements
Must-have
Guest service excellence
Inventory and shrinkage management
Cash handling policies adherence
Multi-department operational oversight
Employee training and coaching
Health and safety compliance
Flexible work hours including weekends
Nice-to-have
Conflict resolution skills
Team leadership during high volume
Strong interpersonal skills
Event coordination and execution
Microsoft Office proficiency
Positive work environment maintenance
Succession planning
Key Requirements
1-3 years managing high volume restaurant or venue
Post-secondary education in business or hospitality preferred
Provincial alcohol sale and handling certificate
Experience in customer service and people management
Ability to work flexible hours including evenings and weekends