Lead Specialist (expert), Customer Care, Gc, B&c

Firmenich

Shanghai, China
On-site
Minimum 5 years order management experience
Proficiency in sap sd and mm modules
Knowledge of international shipping practices and incoterms
The Lead Specialist (Customer Care) position at Firmenich in Shanghai focuses on managing the Order-To-Cash process and enhancing customer service for the Greater China region. Candidates should have a background in logistics and customer service, ideally within the chemical or pharmaceutical industries, along with proficiency in SAP and strong communication skills

Job Summary

  • This role serves as the primary point of contact between supply locations and customers to ensure prompt delivery of orders in Greater China.
  • The successful candidate will own the Order-To-Cash process, manage logistics complaints, and drive continuous improvements in workflow and productivity.
  • Candidates will join a highly creative team embedded in an industry known for bold scientific innovation and a strong commitment to sustainability.

Matching Summary

Match Score: 85

The Lead Specialist (Customer Care) position at Firmenich in Shanghai focuses on managing the Order-To-Cash process and enhancing customer service for the Greater China region. Candidates should have a background in logistics and customer service, ideally within the chemical or pharmaceutical industries, along with proficiency in SAP and strong communication skills.

Skills & Requirements

Must-have

  • Minimum 5 years order management experience
  • Proficiency in SAP SD and MM modules
  • Knowledge of international shipping practices and Incoterms
  • Strong English communication skills
  • Experience with Order-To-Cash process

Nice-to-have

  • Good knowledge in L/C negotiation
  • Proactive problem-solving abilities
  • Ability to thrive in a multi-cultural environment
  • Familiarity with Customer Portal promotion
  • Experience in chemical or pharmaceutical industry

Key Requirements

  • Minimum Diploma in Business Administration, Logistics, or related discipline
  • Minimum 5 years relevant experience in order management or logistics
  • Fresh graduates with relevant academic qualifications may be considered

Work Rights

Not specified

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