Customer Service Manager - Nights (multifamily Uk)

Greystar

Staines, United Kingdom
Night shift operations
Resident experience
Health and safety compliance
The Night Manager acts as the primary out-of-hours contact for residents, ensuring operational continuity, safety, and exceptional service during overnight periods

Job Summary

  • The Night Manager acts as the primary out-of-hours contact for residents, ensuring operational continuity, safety, and exceptional service during overnight periods.
  • This role supports the Community and Estates teams by maintaining high standards of security, compliance, and resident experience.
  • Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing.

Matching Summary

The Night Manager acts as the primary out-of-hours contact for residents, ensuring operational continuity, safety, and exceptional service during overnight periods.

Skills & Requirements

Must-have

  • night shift operations
  • resident experience
  • health and safety compliance
  • security protocols
  • customer service

Nice-to-have

  • flexible approach to work
  • cultural awareness
  • continuous improvement
  • reassuring presence

Key Requirements

  • SIA certification
  • First Aid at Work certification
  • Fire Safety Awareness certification
  • Proficiency in Microsoft Office
  • Understanding of UK Health & Safety policies

Work Rights

Not specified

Tailored Resume

Cover Letter