This role leads the L2 support function to ensure stability, resilience, and efficiency of global application landscapes
Job Summary
This role leads the L2 support function to ensure stability, resilience, and efficiency of global application landscapes.
The successful candidate will drive continuous improvement by implementing automation and leveraging AIOps for predictive issue resolution.
You will serve as a trusted partner to business stakeholders, translating technical issues into business impact while managing critical production incidents.
Matching Summary
This role leads the L2 support function to ensure stability, resilience, and efficiency of global application landscapes.
Skills & Requirements
Must-have
10+ years application support experience
Microsoft Azure cloud expertise
Azure Monitor and Application Insights
Incident management and RCA
PowerShell Python Bash scripting
Observability tools Splunk Dynatrace
Nice-to-have
AIOps and GenAI knowledge
FinOps Practitioner certification
Reinsurance industry background
Mentoring junior engineers
Continuous improvement mindset
Key Requirements
10+ years in application support or IT operations
Master's degree in Computer Science preferred
Microsoft Azure Administrator or Solutions Architect certification
ITIL v4 Foundation or Managing Professional certification