Operations Support Specialist Ii Customer Service

Amex GBT

United States
Not specified; not specified; comprehensive us ben...
**
3+ years travel industry experience
Sabre proficiency required
Military and government travel experience
** Amex GBT is seeking an Operations Support Specialist II in Customer Service with a strong background in the travel industry, specifically requiring experience as a travel consultant and proficiency in SABRE. The ideal candidate will possess excellent problem-solving skills and a focus on customer service, while benefiting from a supportive and inclusive company culture with flexible benefits. **

Job Summary

  • Serve as the primary point of contact for customers, proactively receiving, researching, analyzing, and resolving service-related and operational issues.
  • Investigate errors or service breakdowns, identify root causes, and educate travelers, management, and frontline teams on corrective actions to prevent recurrence.
  • The role offers flexible benefits tailored to each country, including health insurance, retirement programs, and access to over 20,000 learning courses.

Matching Summary

Match Score: 75

** Amex GBT is seeking an Operations Support Specialist II in Customer Service with a strong background in the travel industry, specifically requiring experience as a travel consultant and proficiency in SABRE. The ideal candidate will possess excellent problem-solving skills and a focus on customer service, while benefiting from a supportive and inclusive company culture with flexible benefits. **

Salary

Not specified; Not specified; Comprehensive US benefits programs including health, retirement, and travel perks

Skills & Requirements

Must-have

  • 3+ years travel industry experience
  • SABRE proficiency required
  • Military and government travel experience
  • Fluent in English written and spoken

Nice-to-have

  • Strong problem-solving and analytical skills
  • Self-starter with ability to work independently
  • High school diploma or equivalent
  • Travel school certification or degree preferred

Key Requirements

  • 3+ years travel industry experience
  • Military/government travel experience
  • SABRE proficiency
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter