Moderate-level experience in managed services roles
Knowledge of ticketing tools preferably servicenow
Familiarity with itil processes
You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring and resolving technical incidents within agreed SLAs
Job Summary
You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring and resolving technical incidents within agreed SLAs.
The company is a $30+ billion leader serving 75% of the Fortune Global 100 with unmatched capabilities in enterprise-scale AI and digital infrastructure.
You will collaborate closely with other teams to provide second-level support, execute changes meticulously, and contribute to disaster recovery functions.
Matching Summary
You will play an essential role in maintaining clients' IT infrastructure by proactively monitoring and resolving technical incidents within agreed SLAs.
Skills & Requirements
Must-have
Moderate-level experience in managed services roles
Knowledge of ticketing tools preferably ServiceNow
Familiarity with ITIL processes
Proficiency in planning activities and projects
Bachelor's degree in IT/Computing or equivalent
Nice-to-have
Ability to work longer hours when necessary
Positive outlook and ability to work well under pressure
Commitment to placing clients at the forefront
Experience working with vendors and third parties
Proven ability to communicate effectively across cultures
Key Requirements
Bachelor's degree in IT/Computing or equivalent work experience
Moderate-level experience in cross-technology infrastructure