The Senior Quality Manager, Customer Advocacy plays a critical role in delivering a consistent, high-quality customer experience across the BioProduction Group by acting as a trusted partner to key customers and driving continuous improvement
Job Summary
The Senior Quality Manager, Customer Advocacy plays a critical role in delivering a consistent, high-quality customer experience across the BioProduction Group by acting as a trusted partner to key customers and driving continuous improvement.
This position involves leading customer-facing quality discussions, managing complex quality escalations, and supporting the development and execution of Quality Improvement Plans aligned with broader quality strategy.
The company offers a comprehensive Total Rewards package including medical, dental, vision plans, paid time off, parental leave, retirement savings, and an Employees’ Stock Purchase Plan.
Matching Summary
The Senior Quality Manager, Customer Advocacy plays a critical role in delivering a consistent, high-quality customer experience across the BioProduction Group by acting as a trusted partner to key customers and driving continuous improvement.
Salary
Base: $118,100.00–$165,000.00; Bonus/Equity: Variable annual bonus; Benefits: Comprehensive Total Rewards package including medical, dental, vision, PTO, parental leave, retirement plans, and stock purchase plan