Manager, Customer Support

Kaplan Inc

Remote, USA
Base: $31,200 to $78,647; bonus/equity: not specif...
Fully remote
3+ years of contact center experience
Bachelor's degree required
Customer satisfaction focus
Kaplan Inc. is seeking a Manager of Customer Support to lead a remote team focused on enhancing customer satisfaction and improving contact center operations. The role involves strategic planning, employee development, and maintaining a performance-driven culture

Job Summary

  • The Customer Support Manager will act as a change agent to transform the department through organizational effectiveness and employee development.
  • Responsibilities include determining operational strategies, analyzing data to improve processes, and handling call escalations while leading a team of specialists.
  • Kaplan offers a comprehensive total rewards package including an 8-10% retirement contribution, tuition assistance, and full health benefits starting day one.

Matching Summary

Match Score: 85

Kaplan Inc. is seeking a Manager of Customer Support to lead a remote team focused on enhancing customer satisfaction and improving contact center operations. The role involves strategic planning, employee development, and maintaining a performance-driven culture.

Salary

Base: $31,200 to $78,647; Bonus/Equity: Not specified; Benefits: Comprehensive retirement (8-10%), tuition assistance, health benefits, PTO

Skills & Requirements

Must-have

  • 3+ years of contact center experience
  • Bachelor's degree required
  • Customer satisfaction focus
  • Team leadership and coaching
  • Data analysis for process improvement

Nice-to-have

  • Change agent mindset
  • Continuous improvement environment
  • Employee engagement strategies
  • Stakeholder relationship building
  • Emerging technology trends knowledge

Key Requirements

  • Bachelor's Degree
  • 3+ years of experience
  • Remote work eligibility in USA

Work Rights

Not specified

Tailored Resume

Cover Letter