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UA Power Group is seeking a Customer Communications Specialist to enhance customer retention and engagement through clear and effective communication. The role involves developing high-quality communications while ensuring compliance and quality, supporting the company's transition towards a sustainable energy future.
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Job Summary
This role plays a critical part in improving customer retention, reducing churn, and maximising the lifetime value of our residential and SME customers.
You’ll be responsible for scoping, writing and managing high‑quality customer communications across energy products.
We offer flexible working options including hybrid work, discounts on energy, telcos and solar plans, and access to an additional week of recharge leave per year.
Matching Summary
Match Score: 75
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UA Power Group is seeking a Customer Communications Specialist to enhance customer retention and engagement through clear and effective communication. The role involves developing high-quality communications while ensuring compliance and quality, supporting the company's transition towards a sustainable energy future.
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Skills & Requirements
Must-have
Customer communications across energy products
Regulatory compliance and quality assurance
Customer communication remediation
Cross-functional stakeholder collaboration
Leveraging data for communication optimisation
Nice-to-have
Passionate about powering Australian lives
Values inclusivity, respect, and learning
Customer-centric mindset
Proactive customer education materials
Key Requirements
Previous experience in a communications role
Experience delivering regulatory, product and pricing communications
Exceptional written communication and editing skills
Highly organised with ability to manage multiple priorities