Consumer Affairs Agent

Sturm Foods

De Pere, WI, United States
On-site
Investigate customer complaints
Respond to consumer inquiries
Prepare written and verbal responses
TreeHouse Foods is seeking a Consumer Affairs Agent for their De Pere, Wisconsin location. The role focuses on customer engagement, resolving inquiries and complaints, and ensuring product quality while fostering a collaborative work environment

Job Summary

  • This role is responsible for supporting customer and consumer engagement by ensuring timely, accurate, and effective responses to inquiries and concerns, while upholding product quality and brand trust.
  • You will work closely with manufacturing sites, Food Safety & Quality teams, and cross-functional partners to investigate concerns, communicate outcomes, and support continuous improvement initiatives.
  • Competitive compensation and benefits program with no waiting period, 401(k) program with 5% employer match, and comprehensive paid time off opportunities are offered.

Matching Summary

Match Score: 85

TreeHouse Foods is seeking a Consumer Affairs Agent for their De Pere, Wisconsin location. The role focuses on customer engagement, resolving inquiries and complaints, and ensuring product quality while fostering a collaborative work environment.

Skills & Requirements

Must-have

  • Investigate customer complaints
  • Respond to consumer inquiries
  • Prepare written and verbal responses
  • Maintain accurate documentation
  • Proficiency in Microsoft Office

Nice-to-have

  • Experience with customer engagement platforms
  • Support continuous improvement initiatives
  • Collaborative and fast-paced environment

Key Requirements

  • High school diploma or equivalent required
  • 1-3 years of experience in customer service, quality, or related roles preferred
  • Ability to work independently and manage multiple priorities
  • Ability to remain calm under pressure and exercise sound judgment

Work Rights

Not specified

Tailored Resume

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