Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase Pro sales and loyalty
Job Summary
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase Pro sales and loyalty.
This role involves driving efficient Pro customer flow, enforcing Pro standards, ensuring timely deliveries, and performing Manager on Duty responsibilities.
Key responsibilities include championing customer service, managing the Pro area, executing inventory strategies, resolving customer concerns, and developing associates.
Matching Summary
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase Pro sales and loyalty.
Skills & Requirements
Must-have
Pro customer experience
Store operations execution
Customer service leadership
Inventory management
Safety procedures adherence
Manager on Duty responsibilities
Nice-to-have
Talent acquisition input
Associate coaching and development
Employee relations champion
Voice of the Associate initiatives
Key Requirements
1 year relevant work experience
Management of people experience
Retail operations experience
Must be 18 years of age or older
Legally permitted to work in the United States
Flexible schedule availability
Work Rights
Must be legally permitted to work in the United States