Client Services Officer

Estia Health

Hamilton, Victoria, Australia
Not specified; not specified; benefits: discounted...
Not specified (likely onsite given the nature of the role)
Friendly customer service delivery
Strong record keeping and filing skills
Sales track record with negotiation
Estia Health is seeking a Client Services Officer for their Hamilton location, responsible for assisting families in navigating aged care services. The ideal candidate should have strong customer service skills, sales experience, and a collaborative spirit

Job Summary

  • You will serve as the first point of contact for families seeking Aged Care services and assist residents on their journey into residential care.
  • The role requires a team player who brings friendly customer service across all channels including in-person, phone, and email interactions.
  • Estia Health offers extensive benefits including discounted gym memberships, retail savings, employee assistance programs, and health insurance discounts.

Matching Summary

Match Score: 85

Estia Health is seeking a Client Services Officer for their Hamilton location, responsible for assisting families in navigating aged care services. The ideal candidate should have strong customer service skills, sales experience, and a collaborative spirit.

Salary

Not specified; Not specified; Benefits: Discounted gym memberships, retail savings, EAP, wellbeing app, novated leasing, banking support, ACN membership, health insurance, JB HiFi discounts

Skills & Requirements

Must-have

  • Friendly customer service delivery
  • Strong record keeping and filing skills
  • Sales track record with negotiation
  • Ability to conduct cold calls

Nice-to-have

  • Knowledge of aged care fees and funding
  • Passion for enriching lives in aged care
  • Team player mindset

Key Requirements

  • Background checks required for shortlisted applicants
  • Influenza vaccination evidence required during flu season

Work Rights

Not specified

Tailored Resume

Cover Letter