The Team Lead provides high level technical application software support and coaching to resolve client escalations and other technical issues
Job Summary
The Team Lead provides high level technical application software support and coaching to resolve client escalations and other technical issues.
The team lead coaches team members on the delivery of stellar service to build and improve client satisfaction and retention.
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.
Matching Summary
The Team Lead provides high level technical application software support and coaching to resolve client escalations and other technical issues.
Skills & Requirements
Must-have
Payroll processing
Client escalations
Technical application support
Client satisfaction
Team coaching
Nice-to-have
Building rapport with clients
Professionalism
Clear communication
Teamwork
Adaptability
Inclusion and belonging
Key Requirements
3-5 years customer service or Payroll Specialist experience