Onboarding Manager

Impact

Remote, United States
Base: $70,000 - $80,000 py; bonus/equity: 5% varia...
Remote
Strong project management skills
Client-facing onboarding experience
Ability to manage multiple projects
Impact.com is seeking an Onboarding Manager to oversee the onboarding process for new and existing customers, ensuring successful program launches and customer satisfaction. The ideal candidate will have strong project management skills and client-facing experience, particularly in onboarding or customer success roles

Job Summary

  • The Onboarding Manager is responsible for managing the end-to-end onboarding experience to ensure clients successfully launch their programs.
  • This role focuses on enabling customers to reach initial value quickly and efficiently through guided kickoff, integration, and ramp phases.
  • Benefits include unlimited responsible PTO, flexible work hours, and a technology stipend for remote employees.

Matching Summary

Match Score: 85

Impact.com is seeking an Onboarding Manager to oversee the onboarding process for new and existing customers, ensuring successful program launches and customer satisfaction. The ideal candidate will have strong project management skills and client-facing experience, particularly in onboarding or customer success roles.

Salary

Base: $70,000 - $80,000 per year; Bonus/Equity: 5% variable annual bonus plus RSU grant; Benefits: Medical, Dental, Vision, Unlimited PTO

Skills & Requirements

Must-have

  • Strong project management skills
  • Client-facing onboarding experience
  • Ability to manage multiple projects

Nice-to-have

  • Experience in affiliate or influencer management
  • Ability to communicate technical concepts
  • Knowledge of scalable onboarding processes

Key Requirements

  • ~2+ years experience in customer-facing roles
  • Experience in client onboarding preferred
  • No specific degree mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter