Customer Success Manager - Enterprise

GWI

New York City, United States
Base: $85,000 - $100,000; bonus/equity: commission...
Hybrid, 3 days/week onsite
Enterprise client portfolio management
Proactive relationship building with stakeholders
Strong analytical skills with attention to detail
GWI is seeking a Customer Success Manager for their Enterprise segment in New York City. The role focuses on building relationships with clients to ensure they achieve desired outcomes through GWI's products and data, with a hybrid work model

Job Summary

  • The role involves managing a portfolio of Enterprise clients to help them realize value and support growth through proactive relationship building.
  • Candidates must demonstrate strong analytical skills to pull, interpret, and deliver regular usage reports while creating success plans to drive adoption.
  • The company offers a comprehensive benefits package including top-tier health cover, 401(k) matching, and flexible work arrangements.

Matching Summary

Match Score: 85

GWI is seeking a Customer Success Manager for their Enterprise segment in New York City. The role focuses on building relationships with clients to ensure they achieve desired outcomes through GWI's products and data, with a hybrid work model.

Salary

Base: $85,000 - $100,000; Bonus/Equity: Commission included; Benefits: 23 days leave, health cover, 401(k) matching

Skills & Requirements

Must-have

  • Enterprise client portfolio management
  • Proactive relationship building with stakeholders
  • Strong analytical skills with attention to detail
  • Ability to interpret and deliver usage reports
  • Consultative support for client challenges

Nice-to-have

  • Passion for building trust and communicating effectively
  • Natural ability to switch between different roles
  • Innovative ideas to inspire customer engagement
  • Highly organized team player with competing deadlines
  • Customer-focused mindset with high service level

Key Requirements

  • Experience in customer success or account management
  • Strong interpersonal and communication skills
  • Ability to work autonomously and manage multiple tasks

Work Rights

Not specified

Tailored Resume

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